O2 blueroom

O2 Priority List

Terms and Conditions

O2 Priority List is changing to O2 Rewards soon, where you can expect new perks. We'll let you know when this happens. So please check we've got your email address right.

Below are the terms and conditions for O2 Priority List as of 1 January 2010:

  1. Membership of O2 Priority List is only open to new and existing O2 UK Pay Monthly contract mobile phone customers subject to the conditions below. Pay & Go, Business or Corporate customers are not eligible for membership. Membership will apply to the O2 UK Pay Monthly account. For multi-mobile accounts' benefits can be claimed by each mobile within an account. If you connected to O2 via The Carphone Warehouse you are not eligible to join O2 Priority List.
  2. O2 Priority List is divided into four Levels - blue, silver, gold and platinum (each a "Level"). The Qualifying Criteria thresholds required for each Level (the "Level Thresholds") can be found below. O2 may amend the Level Thresholds from time to time. O2 will endeavour to notify you in advance of these changes. In the event, any changes this will be posted here on our website.
  3. All communications about O2 Priority List, including welcome packs and notification of removal from O2 Priority List, will only be sent to you provided that you have opted in to receive marketing communications from O2.

New customers to O2

  1. As a new customer, your membership Level will be determined by lowest spend of your first four mobile bills available at the time of your review as determined by the following spend thresholds:
    • blue - total spend up to £34.99
    • silver - total spend between £35.00 - £49.99
    • gold - total spend between £50. 00 - £79.99
    • platinum - total spend over £80.00
    For clarity, 'total spend' or 'spend' in these terms shall apply to full and clear payment of the total value of your eligible mobile bill by the due date as specified on your bill.
  2. You will receive a new O2 Priority List welcome pack when your membership begins.
  3. O2 will then review your Level status based on the criteria below (the “Existing Customer Qualifying Criteria”), either at your next specified review date, or annually.
  4. Where a new mobile phone is added to an existing O2 UK Pay Monthly account the Level status of that mobile phone will initially be set to the same Level as the account. Level status will be reviewed at the annual review.

Existing O2 customers

  1. For existing customers already connected to O2, your Level will be determined by the following criteria:
    1. Your level will firstly be decided by your mobile tariff* value and then as determined by the lowest spend of the last four mobile bills available at the time of your yearly review as determined by the following spend thresholds:
      • blue - total spend up to £34.99
      • silver - total spend between £35.00 - £49.99
      • gold - total spend between £50. 00 - £79.99
      • platinum - total spend over £80.00
    2. Lowest mobile bill spend is the total monthly invoiced spend shown on your O2 bill.(“Qualifying Spend”)
    3. * Only new tariffs available from 20 October 2008 will be used in the qualification criteria otherwise your level will solely be determined by your lowest spend on your last four bills
  2. If you have multiple mobiles within a single account, all mobiles within your account will benefit from a common level of List benefits. Your Level status will be determined for the whole account based on the highest Level achieved by any one mobile within the Account according to the Existing Customer Qualifying Criteria.

For Select and Select Account Executive customers

  1. O2 Priority List replaces the Select and Select Account Executive programmes.
    • If you are an existing Select or Select Account Executive customer, and you are within your 12-months minimum term, you will be placed in the Gold or Platinum Level respectively. After which, at your next review your Level status will be determined by O2 Priority List rules.
    • If you are an existing Select Account Executive customer you will be placed in the Platinum level of the O2 Priority List for at least six months - after which time the new O2 Priority List rules will apply at the next review.
    • If you are an existing qualifying Select customer (£40 per month average spend over the last six months), you will be placed in the Gold level for at least six months after which time the new O2 Priority List rules will apply at the next review.
    • All other Select customers will be moved to the appropriate O2 Priority List Level where the O2 Priority List rules will apply.

Further conditions of O2 Priority List

  1. If, based on any of the above Qualifying Criteria, your Level status changes, you will be moved to the appropriate level of O2 Priority List without notice.
  2. O2 may from time to time, offer bonuses or promotional offers based upon your Level or Qualifying Spend. Such offers shall be in conjunction with and conditional upon your participation with O2 Priority List in accordance with these terms and conditions.
  3. O2 reserves the right to amend the Qualifying Criteria of members any time, at its sole discretion. O2 will make every effort to notify you in advance of any changes, but in any event, the changes will be posted here on our website.
  4. If you do not have good payment history with O2, or your mobile phone account is terminated or barred either by you or by O2, or if you are in arrears in respect of any O2 bill, your O2 reserves the right to automatically terminate your O2 Priority List membership and/or any benefits associated with it without notice. On the date of termination, all O2 Priority List benefits and privileges will immediately cease.
  5. O2 Priority List privileges and benefits are personal to you and may not be transferred.
  6. O2 UK Pay Monthly consumer customers sharing the same residential mailing address may each have membership in their own right subject to their meeting the Qualifying Criteria.
  7. If O2 reasonably suspects any fraud or abuse by any O2 Priority List member in relation to qualifying for, or use of, O2 Priority List or any of its privileges and benefits, O2 will have the right to immediately withdraw without prior notice O2 Priority List membership from that member, and all O2 Priority List privileges and benefits will cease at the same time.
  8. The sale, purchase or barter of any O2 Priority List membership, privileges or benefits (other than by O2) is prohibited.
  9. O2 Priority List membership and benefits are not redeemable for cash or any other form of credit.
  10. O2 reserves the right to alter the O2 Priority List or any element of it, including, but not limited to, tariff and spend criteria and or thresholds, from time to time, and post such changes on our website. Following such changes, members who were connected to any previous O2 Priority List tariffs will be reviewed based solely on Qualifying Spend for future reviews.
  11. O2 will contact you from time to time during your membership of O2 Priority List by post, email or text message with information about O2 Priority List and its privileges and benefits.
  12. Full details about O2 Priority List benefits are available within this website. Separate Terms and Conditions apply to individual benefits as below:
  13. O2 may change these terms and conditions at any time. If the changes will be to your significant disadvantage, O2 will make every effort to notify you in advance. However all changes will be posted here. Please visit this site from time to time to keep up to date with any changes to O2 Priority List.
  14. O2 may terminate O2 Priority List at any time, but will use its reasonable endeavours to give you at least one month's notice. You acknowledge that your right to use the privileges and benefits of O2 Priority List will cease at the end of the notice period.
  15. O2 Priority List upgrade benefits are subject to the following Terms and Conditions:
    • Blue and Silver customers are eligible for one month early upgrade, Gold customers are eligible for three months early upgrade, and Platinum customers are eligible for six months early upgrade
    • You will need to commit to a new minimum-term contract to be eligible for this early upgrade offer
    • To be eligible for the three and six-month early upgrades, Gold and Platinum customers must be on a minimum 18-month contract
    • When you upgrade, some handsets may incur a charge
    • Early upgrades for Gold and Platinum are only available through O2 Customer Services. Call the number on your bill, free from your mobile. Early upgrades are currently not available in store
    • Phones are subject to availability.
    • O2 reserves the right to amend or withdraw this offer at any time
  16. 10% food discount at restaurants in The O2 is subject to the following terms and conditions:
    • This offer entitles O2 Priority List customers with a restaurant voucher to a discount on their bill at selected restaurants at The O2 subject to the Terms and Conditions below
    • This offer is valid from midday to 10pm, Monday - Sunday, except for The O2 arena event days where customers must be seated by 6pm to redeem the offer
    • Vouchers can only be collected from 'Shop O2' in The O2
    • The offer cannot be redeemed without a voucher
    • Only one voucher can be used per transaction
    • The offer cannot be used in conjunction with any other offer
    • The offer must be used by the expiry date printed on the voucher
    • The offer is only available whilst voucher stocks last
    • Restaurants participating in the offer are as follows and will be printed on the voucher:
      • The American Bar
      • S&M Café
      • Tapa Tapa
      • Slug & Lettuce
      • Rodizio Rico
      • Wasabi
      • Spur
      • Zizzi
      • Inc Brassiere
      • Jimmy Monaco's
      • Water Margin
      • HA HA Bar
      • Gaucho
      • Las Iguanas
      • Thai Silk (not on already discounted set menus and lunch deals)
      • Starbucks
    • Full terms are printed on the voucher
    • The Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX
  17. O2 will not be liable for any loss resulting from alterations to, or termination or withdrawal of, O2 Priority List or any privileges or benefits of O2 Priority List, except for loss caused by its own negligence or wilful misconduct.
  18. These terms and conditions shall be governed by and construed in accordance with English Law.